Shipping & Returns

Shipping Policy for SoHeal LLC

Thank you for choosing SoHeal LLC for your wellness needs. This shipping policy outlines our shipping procedures, including delivery timeframes, shipping fees, and returns.

  1. Delivery Timeframe
    We ship all orders within 24-48 hours after payment confirmation. Delivery timeframes vary depending on the shipping address. Generally, shipping time is between 3-7 business days within the United States. Please note that delivery timeframes may be longer during holidays and peak seasons.

  2. Shipping Fees
    All orders are shipped for free within the United States. For international shipping, please contact us first.

  3. Returns
    We want you to be completely satisfied with your purchase. If you need to return an item, please contact us at hello@soheal.com within 14 days of receiving your order. We will provide you with a return shipping address and instructions.

    Returned products will be refunded if they are unopened and pass our quality assurance process. Due to the nature of our products, we can only accept returns of unopened bottles. If you ordered multiple items, you will be refunded pro rata based on the number of unopened bottles. Shipping costs for returns will not be refunded, and the customer is responsible for the cost of returning the item to us.

    If you received a damaged or defective product, please contact us at hello@soheal.com within 14 days of receiving your order. We will provide you with a return shipping label and instructions for returning the item. We will replace the product or issue a refund at our discretion.

  4. Incorrect Address
    If an order is not received due to an incorrect shipping address provided by the customer, SoHeal LLC will not be responsible for it if it is not sent back to our warehouse. However, if we receive the package back, we will reship it to the correct address, but the customer will be responsible for paying the postage fee. Otherwise, we will refund in full.

If you have any questions or concerns about our shipping policy, please contact us at hello@soheal.com